Hmm, not good. So I did a little research on the internet but without any luck. Then I remembered I had a Canon support number. It was amazing. After experiencing frustrating support calls for other products, I have to say that I was able to be connected in under a minute (after a couple of menus that took me to the right camera model), and someone who I understood (!) answered and helped me immediately.
As it turned out my laptop has a different operating system than my old laptop so there was a new installation file to use from their Canon website. I went to the Canon homepage, found my camera model, and then under Drivers and Software I found my download. In a snap my problem was solved.
I share this because we often forget that there is great support, especially if we are on the road. They've been able to help us when we're in the middle of a shoot and a flash does not go off. So don't hesitate, put this on your speed dial. And if you're a Nikon or other brand user, put that support number on your speed dial. 1-800-652-2666. By the way - if you're a Nikon user, what's the support number so we can publish it here? Thanks for sharing!
